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Switchvox equipment warranty

FAQ

  • What lies under the standard warranty 1 year?

Digium guarantees that for 1 (one) year from the date, equipment Digium Appliance, including engineering works Switchvox software purchased client must be free from defects in material and manufacture under normal use permitted according to product instructions. In the case of products for compliance, Digium reserves the right to repair or replace the defective product with replacement parts that are new or like new condition. If Digium unable to provide replacement parts or otherwise remove the defective product after the adoption of commercially reasonable efforts, Digium reserves the right to return to the proportional calculation of the purchase price of products as the exclusive means of guarantee. Pro rata refund will be based on the proposed retail price of this product and the manufacturer will be calculated by multiplying the amount of the fractional part of the term, the remaining warranty period of the purchased product.

  • What lies under 3 years extended warranty?

For some products, Digium makes available three (3) Year Appliance Extended warranty for equipment. For those products to customers who purchased the three-year extended warranty on equipment Appliance, Digium will be within 3 (three) years from the date, which has two (2) additional years beyond the standard equipment Appliance Warranty 1 (one) year, ensures that the product purchased the customer should be free from defects in material and manufacture under normal use permitted according to product instructions.

  • Digium hardware or provide guarantees of more than 3 years?

No. Digium provides 1 year warranty standard, and makes available a warranty extension for 2 years – 3-year extended warranty.

  • Digium’s Is Standard equipment warranty and 3 years extended warranty provides advanced replacement?

Standard № Digium and 3-Year Extended warranty does not provide advanced hardware replacement. This means that in case of non-contact your hardware warranty, you must follow standard procedures for the return of Digium.

Customers are concerned about delays associated with delivery of the defective unit back to Digium and causes delay in delivery Digium replacement unit to the customer should consider the purchase of spare parts for their Cold Switchvox Appliance, when they make their initial purchase.

  • Can I buy a warranty extension, after I already bought the machines?

Yes. During the first 90 days after your warranty start date, you can buy a warranty extension for your equipment. After 90 days have passed, Digium will not allow the continuation of safeguards to be applied to your computer.

  • Can I buy a warranty extension and put them on the same hardware?

No. When you purchase a 3-year warranty on a particular platform can reach 6-year warranty, buy purchasing друге 3-year warranty. Your hardware only warranty up to one of the original warranty and warranty extension, which can be further used to it.

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